FAQ

How are orders packaged?

In the realm of online shopping, mastering the art of packaging is a delicate balancing act. We are committed to ensuring that your items are packed safely while delivering an unforgettable unboxing experience and being eco-friendly. We use chic, locally-sourced packaging that we believe our customers will adore and find alternative uses for.

How should I maintain my jewelry and bags?

A little secret: Cherish them as you would your most treasured possessions! Lovingly care for your items. To clean your jewellery and bags, use a soft jewelry cloth, and please avoid washing them in a machine (stick to hand washing). We also advise removing your jewellery before showers and at bedtime.

When will my order be dispatched?

All orders are lovingly packed in our Barcelona office, infused with warmth and a personal touch. We process orders on Mondays and Thursdays. You'll be promptly notified via email once your order is on its way.